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Hopefully you don't need to use this but in case you do, I found this on www.wadisasternews.com
The Office of the Insurance Commissioner has published a comprehensive question and answer sheet on Winter Weather Insurance Coverage. It can be found on the Commissioner’s website at http://www.insurance.wa.gov/consumers/tips/winter_weather.shtml. The office has also set-up a consumer hotline number to report problems with insurance companies. The hotline number is 1-800-562-6900.